PREPRANK CANCELLATION AND NON-PAYMENT POLICY

Effective Date: August 24, 2026

Version: cancel-v1.0

PrepRank, LLC, 1200 W Causeway Approach, Ste 21, Mandeville, LA 70471. support@prep-rank.com · legal@prep-rank.com

This Cancellation and Non-Payment Policy (“Policy”) is part of the PrepRank Terms of Service (“Terms”). If this Policy and the Terms conflict, the Terms control except where this Policy is more specific about cancellation, refunds, failed payment, freeze, and reactivation. Store-billed purchases (Apple App Store, Google Play) are also subject to that store’s terms, which control if they conflict with this Policy for those purchases.

1. What you are buying

Prices are in US dollars (USD) and are stated at checkout.

A Season Pass is a one-time purchase. It is not a subscription, does not renew, and is not cancelled “at period end.” Access ends when that season ends. You may hold a recurring product and one or more Season Passes at the same time. Cancelling one does not cancel the other.

2. Automatic renewal (Monthly and Annual only)

Premium Monthly and Annual renew automatically at the then-current price unless cancelled before the renewal charge. We will give at least 30 days’ notice of a price change, which takes effect at the next renewal. For Annual, we will send a reminder to the email on the account at least three (3) days before the renewal charge.

3. How to cancel

Website purchases (Stripe): cancel in Account → Subscription → Cancel, or email support@prep-rank.com from the address on the account. Cancellation of Premium Monthly or Annual stops future renewal charges. You keep paid features until the end of the period already paid (“paid-through date”). We do not give a prorated refund for unused days except where the law or Section 4 requires it. Season Pass: there is nothing to cancel after a successful purchase.

iOS and Android: cancel in Apple App Store or Google Play subscription settings. We cannot cancel a store-billed subscription from the PrepRank website. Refunds, if any, are handled by Apple or Google under their rules.

Account → Delete account also ends future Stripe renewals. That is not a refund. Season Pass access ends with the account.

4. Refunds

Except where required by law or by Apple/Google policy: payments are non-refundable; partial periods are not prorated when you cancel; Season Pass is non-refundable once granted. If we terminate a paid subscription without cause (we discontinue the product, not because you breached or failed to pay), your sole remedy is a prorated refund of prepaid, unused fees — same as Terms §13. Chargebacks and payment disputes are not refunds.

5. Failed payment and non-payment

This Section applies to Premium Monthly and Annual billed by Stripe. A failed one-time Season Pass checkout grants nothing.

Failed renewal: if a renewal charge fails, our processor retries the card and we email the address on the account. Paid features stay on through the paid-through date. We do not pull access to a period you already paid for because the next period’s card was declined.

Non-payment after the paid-through date: paid features freeze; the account stays open; free-tier access including login continues unless we separately terminate under the Terms; we may cancel the Stripe subscription so retries stop. Amounts validly billed and unpaid remain due.

Chargeback or payment reversal of a period already delivered: we may freeze paid features immediately and cancel the subscription. We may freeze paid features or cancel the paid subscription for non-payment. That is for cause and does not create a prorated-refund right under Terms §13. We will not delete the account solely for non-payment.

6. Notices

Notices go to the email on the account. We log sends. Failure of email to reach you because the address is wrong or filtered does not stop a freeze that this Policy otherwise allows. We send at least: payment failed; Annual renewal reminder (≥ 3 days before the charge); freeze of paid features; cancellation for non-payment; reactivation after a successful payment.

7. Reactivation

If paid features are frozen for non-payment and you successfully pay the amount due (or start a new checkout), we restore paid features for the product you paid for. Updating a card so a Stripe retry succeeds is a successful payment. Time frozen is not added to the term unless we say so in writing.

8. Minors

Users 13–17 buy only with parent or guardian permission. That adult is responsible for payment, cancellation, and this Policy. We do not sell to children under 13.

9. Changes

We may change this Policy prospectively. Material changes will be noticed at least 15 days in advance to the email on the account and posted here. Continued purchase or renewal after the effective date is acceptance. We will not apply a material change retroactively to a period already paid.